Computus Australis (ABN 38 145 754 231) respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles (APPs) contained within the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.
1. Information We Collect
When you visit this website, interact with our services, or contact us, we may collect the following information:
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Personal and Contact Details: Name, user name, email address, telephone number, and postal address when submitted via online forms or account registrations.
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Navigational Data: IP addresses, browser types, and referral sites. We use this data to analyze trends, administer the website, and for security diagnostics.
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Telecommunications Data: As a provider of internet and VoIP services, we are legally required under the Telecommunications (Interception and Access) Act 1979 to collect and retain certain telecommunications metadata (such as call records and connection logs) for regulatory compliance.
2. Phone Calls, Voicemails, and AI Processing
When you contact our support team by telephone, we may record the conversation and any voicemails you leave. You will be notified at the beginning of the call if it is being recorded. These recordings are collected and stored for quality assurance, training, and the management of support tickets.
To ensure accurate record-keeping and rapid service delivery, we may utilize internal Artificial Intelligence (AI) and automated logic processing systems to transcribe, analyze, and process these communications.
3. Use of Your Personal Information
We use the information we collect to:
- Process transactions and provision IT, internet, or VoIP services.
- Manage service tickets and provide customer support.
- Perform internal auditing, security monitoring, and AI-assisted data processing.
- Communicate with you regarding service updates or billing.
- Provide direct marketing material (unless you opt-out).
4. Disclosure to Third Parties and Overseas Recipients
We will not sell your personal information. We may disclose your information to third parties only when necessary to perform functions on our behalf (such as upstream cloud vendors, wholesale network providers, or debt collection agencies), or when required by law.
We may utilize third-party service providers or cloud infrastructure located outside of Australia. Where personal information is disclosed to overseas recipients, Computus Australis takes reasonable steps to ensure that these recipients handle your data in accordance with the Australian Privacy Principles.
5. Data Retention and Security
We take your security seriously. We employ industry-standard physical, electronic, and managerial procedures to safeguard your data. Your information is strictly access-controlled.
We will retain your personal information only for as long as is reasonably necessary to fulfill the purposes for which it was collected, or as required by legal, regulatory, or telecommunications data retention obligations. Once no longer required, data is securely destroyed or de-identified.
6. Notifiable Data Breaches
Computus Australis complies with the Notifiable Data Breaches (NDB) scheme under the Privacy Act. In the event of an eligible data breach that is likely to result in serious harm, we will promptly notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by law.
7. Cookies
We use cookies to enhance your experience on our website, such as remembering your login state. Cookies are not used to track your activities outside of our website. You may configure your browser to reject cookies, though this may limit the functionality of our online portal.
8. Direct Marketing Opt-Out
You may request not to receive marketing communications from us at any time. If you opt-out, we will promptly update our records to ensure you no longer receive marketing materials from Computus Australis or our related entities.
9. Access and Correction
You have the right to request access to, or correction of, the personal information we hold about you, subject to exceptions allowed by law. If you would like to do so, please contact us.
10. Minors
We do not knowingly collect personal information from anyone under the age of 18. If you are under 18, you should not submit any personal information to us.
11. Complaints and Contact
If you believe we have breached the Australian Privacy Principles, or if you have any questions regarding this policy, please contact us:
- Website: Complete the form in the 'Contact Us' section.
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Email:
This email address is being protected from spambots. You need JavaScript enabled to view it. - Phone: 1300 793 683
We may update this privacy policy from time to time by posting a new version on this website. We recommend you check this page occasionally to ensure you are familiar with any changes.