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          Frequently Asked Questions

          What is the NBN?

          The NBN is Australia's national broadband network, providing high-speed internet services to every premises in Australia. This ambitious initiative is aimed at overhauling the existing telecommunications infrastructure to address the growing demand for improved internet connectivity and to support the digital economy.

          The NBN is designed to replace the older copper wire and hybrid fibre-coaxial (HFC) networks with advanced fibre-optic cables, fixed wireless, and satellite technologies. These technologies are intended to facilitate faster and more stable internet connections across the country, which is crucial for activities like streaming, online gaming, telecommuting, and accessing cloud services.

          The rollout of the NBN has been a phased process, with different areas receiving upgrades at different times. Once an area is NBN-ready, residents and businesses can choose from a range of internet service providers that offer various NBN plans, depending on their specific needs and budget.

          How do I connect to the NBN?

          As a service provider, Computus Australis will help you connect to the NBN. Just give us a call, use our contact page, or place an order on our website, and we'll walk you through selecting a plan and scheduling an installation if needed.

          What types of NBN connections are there?

          Computus Australis offers a variety of NBN connections, including FTTP, FTTN, FTTB, HFC, and Fixed Wireless. You will generally only have one of these options available at your location, however, other Internet services are available such as Wireless Broadband via 4G/5G or business fibre.

          Will I need a new modem for NBN?

          Most likely, yes. We can provide NBN-compatible modems that are pre-configured for your convenience as part of our service packages.

          How fast is the NBN?
          Our NBN plans offer a range of speeds to suit different needs and budgets. We'll help you choose the right speed tier based on your usage patterns and preferences. Please note that not all speed plans are available or reachable for certain connection types and speed plans.
          Can I keep my landline phone when I switch to the NBN?
          With Computus Australis, you can maintain your landline phone service using VoIP technology. We'll ensure a smooth transition so you can keep your existing number.
          What happens to my current internet service when I switch to the NBN?
          Once the NBN is available in your area, we'll assist you in transitioning to the new service. There's an 18-month overlap period where both services will be available to ensure a seamless switch.
          What should I do if my NBN connection is slow?
          If you're experiencing slow speeds with Computus Australis, please perform a speed test and get in touch with our support team. We're here to troubleshoot and help resolve any issues promptly.
          How much does the NBN cost?
          Our NBN plans are competitively priced, and we offer a range of options to suit different needs. Check out our plans above or contact us to find the perfect plan for you.

          Don't know what to choose?

          Contact us to get help with your plan.